MFACE
Capturing the biometrics of people on the move.
MFACE
Refresh of the MFACE app interface -
Implementing a new design system
IDEMIA
UX & UI Design
2023
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Please note that I have signed a Non-Disclosure Agreement (NDA) for this project, which restricts me from discussing the detailed nature of the work. As such, I will be sharing the outcomes and results at a high level, focusing on the overall design process and key takeaways, while maintaining confidentiality as required by the NDA.
Background
Imagine breezing through gates without searching for passports or boarding passes—a game-changer for travelers. In the wake of COVID-19, touchless travel became more important than ever, aiming to eliminate common anxieties.
Challenge
The original MFACE platform suffered from an inconsistent design system, leading to a fragmented and chaotic interface. Our mission was to create a scalable, elegant, and accessible design system that streamlined the user experience.
Goal
Collaborating closely with a senior designer and engineer, we rebuilt the platform using the MUI Design System, ensuring a consistent and user-friendly experience. The process was iterative, focusing on key principles: delivering value, maintaining usability patterns, and enhancing visual excellence.
My Impact
This redesign reinforced the importance of user-centered design, proving that thoughtful UX/UI decisions can transform digital experiences. The project not only solved usability issues but also strengthened IDEMIA’s brand presence in biometric security.
The Process
Ideation and Iteration: Crafting a Seamless User Experience
With the design audit completed and core elements of the design system established, I focused on redesigning my assigned pages and components. My approach was deeply rooted in user-centered design, ensuring that each decision aligned with usability heuristics while maintaining consistency with the evolving design system.
At every stage, I asked critical questions: How can I present information in a way that maximizes user value? What elements can I reuse, and where do I need to create new ones? These questions guided my process, leading to multiple iterations and explorations. Each design underwent discussions with my team, refining solutions until we landed on implementations that balanced functionality, scalability, and visual clarity.
Value for the user
Common pattern
Visual Excellence
Out with the old in with the New
Balancing Simplicity and Intuition
A key principle in my approach was keeping it simple—focusing on intuitive flows that allowed users to navigate seamlessly without unnecessary complexity. Whether it was adding or deleting flights or initiating a biometric reading, I ensured that interactions were efficient and frictionless. While maintaining a structured and professional feel, I also infused subtle elements of playfulness where appropriate to enhance engagement without detracting from usability.
Through ideation and iteration, I developed scalable patterns that could adapt to future needs, ensuring the system remained flexible and future-proof. Each decision contributed to a cohesive, accessible, and user-friendly experience—one that met the needs of both new and seasoned users.
Recreating Photo Capture: Enhancing Clarity and Guidance
In redesigning the app interface, I recognized the need for clearer, more modern visuals to guide users seamlessly through the biometric photo capture process. Since the biometric reading occurs in less than a second, the interface had to provide immediate and intuitive feedback.
Illustrations became a critical element in ensuring users understood what to do next. My primary goal was to create a visually intuitive experience, where users could see themselves in the camera for real-time alignment while also receiving clear, concise instructions to facilitate a smooth capture process. By balancing visual context with direct guidance, I refined the design to eliminate confusion and streamline the user journey, making biometric enrollment effortless and efficient.
You give me this, and this…
And I give you… The new PHOTO CAPTURE
Conclusion: Elevating the Biometric Experience
This project has been one of my favorites to work on. IDEMIA, as a leader in biometric technology, provided an exciting opportunity to revamp and modernize a critical user experience. Enhancing the platform’s usability, cohesiveness, and overall engagement was both a challenge and a rewarding experience.
Having the chance to redesign an existing interface from the ground up doesn’t come often, making this an incredible opportunity to flex my creative muscles and dive deep into the user’s mindset. Working on a platform for such a prestigious brand reinforced the importance of clarity, efficiency, and user trust—key factors that shaped every design decision throughout the project.